Revive Your Viewing Experience: ITVX Not Working? Fix It Now!

Published: 11 September 2023Updated: 13 September 2023

Are you frustrated with your ITVX, previously ITV Hub, not working on your smart TV? Don’t worry, we’ve got you covered! In this article, we will guide you through the steps to fix this issue and revive your viewing experience in no time. There could be several reasons why your ITVX is not working on your smart TV. It could be due to outdated app software, a poor internet connection, or even corrupted app data. But fear not, as we have some simple solutions that can help get things back on track for all supported smart TV platforms, such as Sony Smart TV, Samsung Smart TV, and other platforms. From updating the ITVX app to checking your internet connection and even clearing location data, we will walk you through each step to ensure a seamless streaming experience.


Cause of ITVX Not Working

Several factors could contribute to this conundrum, prompting us to explore the potential causes behind the ITVX app’s reluctance to cooperate. Here are some of the main causes of ITVX not working:

Geographic Restrictions

A prominent factor to consider is the app’s availability within your region or country. Certain apps like ITVX might have licensing agreements that restrict their availability to specific geographical areas. If the app is not accessible in your TV’s location, it would explain why you’re unable to find it.

Compatibility Concerns

The compatibility between the ITVX app and your smart TV model or brand plays a pivotal role in its functionality. Not all apps are universally compatible across all smart TV models. If your TV model or brand does not meet the app’s technical requirements, it’s plausible that you won’t be able to install or run the app seamlessly.

Outdated Firmware

Smart TVs rely on firmware updates to enhance their functionality and address potential issues. An outdated firmware version could lead to compatibility problems with newer apps like ITVX. Ensuring that your TV’s firmware is up-to-date is essential for optimal app performance.

Insufficient Internet Strength:

Streaming apps necessitate a robust and stable internet connection for seamless content delivery. If your TV’s internet connection is weak or fluctuating, it might struggle to download and display the ITVX app. Conducting a speed test and ensuring a reliable connection is imperative in this scenario.

Platform Limitations

Some smart TV platforms might not support certain apps due to technical or strategic reasons. For example, specific models of Samsung smart TVs might not offer support for the ITVX app on their platform. In such cases, the limitation is beyond your control and arises from the TV’s software architecture.

How To Fix ITVX Not Working?

Below are some of the things you can do to fix ITVX if it is not working:

1. Update the ITVX App

To update the ITVX app, simply go to the settings menu on your compatible smart TV and check for any available updates. By keeping your ITVX app up to date, you ensure that you have the latest features and bug fixes, which can improve your viewing experience.

2. Check Your Internet Connection

Make sure your internet connection is strong and stable for a smooth and uninterrupted streaming experience on your smart TV. If you’re experiencing issues with ITVX not working, the first thing to check is your internet connection.

To check your internet connection when ITVX is not working, follow these steps:

  1. Restart your modem and router
  2. Disconnect other devices from the network
  3. Ensure you have a stable Wi-Fi signal

A stable internet connection is crucial for the app to function properly. Ensure that you’re connected to a reliable Wi-Fi network or use an Ethernet cable for a more stable connection. If you’re using Wi-Fi, make sure you’re within range of your router and there are no obstructions that could interfere with the signal. Additionally, try restarting your router and smart TV to refresh the connection. By ensuring a stable internet connection, you can fix any issues with ITVX not working on your smart TV and enhance your viewing experience.

3. Clear App Data or Reinstall ITVX

If you’re having trouble with your ITVX app, try clearing app data or reinstalling it to improve performance and ensure a seamless streaming experience on your smart TV. Clearing the app data can help resolve any glitches or errors that may be causing the ITVX app not to work properly.

To do this:

  1. Go to the settings menu on your smart TV following app info screen
  2. Navigate to the applications section and find ITVX
  3. Select the option to clear its data.

If clearing the app data doesn’t solve the issue, another solution is to uninstall and reinstall the ITVX app. This can refresh the app and fix any underlying problems that may be preventing it from working correctly on your smart TV.

To do this:

  1. Simply go to the application manager on your smart TV
  2. Lacate ITVX and uninstall it
  3. Visit your TV’s app store or marketplace to download and reinstall ITVX again.

If you own a Sony TV and are experiencing issues with the ITVX app not functioning, follow these instructions to clear app data:

  1. Access the Settings menu through your Android TV Home screen
  2. If you are using Google TV, click on your Profile icon and choose Settings
  3. Proceed to the Apps menu, locate the YVServiceHost option by scrolling down your apps list, and select it. Following this, click on “Clear Data” within the App info screen

4. Clear Location Data

To enhance your streaming enjoyment, simply clear your location data. By doing so, you can easily fix the issue of ITVX not working on your smart TV and get back to enjoying your favorite shows and movies on this popular streaming platform.

Clearing your location data is a simple process that can make a big difference in improving your viewing experience. Here are five reasons why clearing your location data is essential:

  • Improved accuracy
  • Better content recommendations
  • Enhanced security
  • Reduced buffering time
  • Access to region-specific content

5. Cast From the Mobile App Instead

Instead of struggling with the issues of ITVX not working on your smart TV, try casting from the mobile app for a seamless streaming experience.

To cast from the mobile app:

  1. Ensure your smart TV is Chromecast capable and connected to the same Wi-Fi network as your mobile device.
  2. Open the ITVX app on your phone or tablet and look for the cast icon. Tap on it and select your smart TV from the list of available devices.
  3. Once connected, you can browse through the streaming service’s content using your mobile device and it will be displayed on your TV screen.

This method bypasses any potential issues with ITVX not working directly on your smart TV and allows you to enjoy uninterrupted viewing.

6. Check for Geographical Restrictions

Verify that the ITVX app is available in your country or region. Some apps are restricted based on geographical locations due to licensing agreements. If ITVX is not available in your region, there’s not much you can do about it.

7. Contact ITVX Customer Support

Get in touch with ITVX support and let them assist you in resolving any issues or concerns you may have regarding your streaming experience. If you find that ITVX isn’t working on your smart TV, contacting their support team is the best way to fix the problem. Also, most smart TV platforms have a dedicated team of experts who can guide you through the troubleshooting process and help you get back to enjoying your favorite shows and movies. Whether it’s a technical glitch or a compatibility issue, ITVX support will provide you with step-by-step instructions on how to resolve it.

man holding remote control

Frequently Asked Questions

How Can I Troubleshoot if My ITVX App Is Not Working On My Smart TV?

To troubleshoot your ITVX app on your smart TV, try restarting both the TV and the app. Check for any available updates for both the TV’s firmware and the app itself. If the issue persists, contact customer support for further assistance.

What Are Some Possible Reasons Why ITVX Is Not Functioning on My Smart TV?

Possible reasons why ITVX is not functioning on your smart TV could be a weak internet connection, outdated app version, incompatible device, or technical issues.

Is It Possible To Cast Content From the ITVX Mobile App to My Smart TV Instead of Using the Tv’s Built-in App?

Yes, you can cast content from the ITVX mobile app to your smart TV instead of using the built-in app. It allows you to enjoy your favorite shows and movies on a bigger screen for a better viewing experience.


Troubleshooting ITVX can be a complex process that requires a systematic approach and attention to detail. It involves identifying and isolating the problem, gathering relevant information, and applying troubleshooting techniques to resolve the issue. It is important to have a good understanding of the ITVX system and its components, as well as knowledge of common issues and solutions. Additionally, effective communication and collaboration with support teams and stakeholders can greatly facilitate the troubleshooting process. Overall, troubleshooting ITVX may require time and effort, but with the right approach and resources, most issues can be successfully resolved.

Nial Setterfield


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