Oculus Rift – Shouldering Shipping Costs Because of Delays

The Oculus Rift was recently released to the general public but it seems people who have pre-ordered the virtual reality headset do not know when their orders will ship out. Customers have already been asking the company’s founder, Palmer Luckey, if he knows what’s going on with regards to their orders. Because of the delays with regards to shipping, the company sent out an email to those who pre-ordered the Rift that the firm will be shouldering all “shipping and handling costs for all orders placed through today.” Brendan Iribe, Oculus CEO, confirmed this statement with a screenshot and a reply on Reddit.

Oculus Rift - Shouldering Shipping Costs Because of Delays

Oculus Rift Will be Covering the Shipping and Handling Costs for All Orders

The Oculus Rift CEO stated, “Correct. We apologize for not updating you earlier. The first few batches are going out slower than we estimated, so we’re giving free shipping for all pre-orders, including international.” Aside from this, there are various reports from Rift customers that their shipping fee on the virtual reality headset has been significantly been reduced.

Before the decision came to be that the company will shoulder shipping and handling costs for the Oculus Rift headset, it was a tough battle for Luckey within the Reddit thread. Before, he wasn’t allowed to address pleas due to the decision of the company’s higher-ups. This then raged into a forum battle, and the founder even commented on the popular website, ” “Don’t shunt blame to other people, this is my call. I am not going to wax poetic about this, since I have done so in the past, but bottom-line: I won’t give in-depth updates on any situation without knowing it is solid, true, and finalized. Until I can do so, the best I can do is remind people that I will get them information as quickly as I can. On the rare occasions when things still change, even when they change for reasons out of my control, I get crucified anyway. Sometimes that means updates have to wait until things get locked down, and sometimes that means waiting a little longer to give everyone good info.”

The subreddit pertaining to the shipping of the Oculus Rift VR Headset was an angry one. The founder was even criticized for the lack of a quick and concise response. He then stated that “the two are completely opposed” and that “concise and accurate information is rarely the fastest or first, especially when talking about a situation with so many constantly changing variable.”

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