It is now safe to say that Facebook Messenger and its new system of chatbots are now being used to automate tasks. It is even being made as the flavor of the season. The social media giant first opened up their messaging platform that has 900-million users into the realm of bots. In fact, there are now other companies that are following suit. For instance, Slack, another popular messaging platform and also a darling of the enterprise startup world, recently announced about an $80-million fund for startups that are developing their own bots using the platform. Telegram and Kik Messenger are also on the list that has recently caught up with the bot trend as well. There are even Indian startups that are looking into the new functionalities and its possibilities as to how it can be of use for the benefit of their businesses.
Messenger Bots Now Take Center Stage for Businesses
One of the Indian startups that are now making use of Messenger bots is Fynd, which is a fashion discovery app. They are going to launch a bot called “Fify” which will launch on the Facebook messaging platform starting next week. It will assist users in discovering more products. Customers can then inquire to the chatbot to ask for certain items, looks, or how they would be able to be served with relevant product images. When clicking on a particular image, it will take the user to its product. In said page, a payment can then be made via a separate webpage.
Lawbot is a Chennai-based company that offers a Messenger bot which has the ability to analyze legal contracts. It can even point out potential risk areas and can even suggest how the terms of the document can be improved. The company is among the five startups in the current Target Accelerator program. The firm is also looking towards assisting legal teams located at large corporate firms who have to review a large amount of contracts.
There is also Skedool.it Inc which has offices in the United States as well as in India, and it makes use of Messenger bots to assist professionals in scheduling their meetings. Users are able to copy their bot’s email address whenever they have to schedule a meeting. Then, the bot will email the other person in order to set up said meeting at a convenient time and place for both parties. Still, humans will still be able to oversee the actions being made by the bot.