Lybrate is an online doctor consultation platform that has extended their services towards the Facebook Messenger app. By asking questions to the consultation platform, it will allow people to get tips on health-related topics, get answers to questions pertaining to health, as well as take a health quiz with the company’s chatbot on Messenger.
Ask Health Questions to the Messenger Chatbot of Lybrate
The chatbot of Lybrate can be accessible by going to the company’s Facebook page, and with one of Messenger’s latest update, the URL to the chatbot can also be shared as a hyperlink. At the time of writing, the service is only limited to the aforementioned features (namely asking questions, getting tips, and taking on a quiz) and it does not allow the booking of doctors.
This integration is similar to that of Practo’s integration with Twitter which was launched last month. Users are able to send health-related inquiries to the @AskPracto Twitter handle, in which the account will send user relevant links towards articles found on their consultation page. Lybrate’s Messenger Bot is able to share links and excerpts found in articles that are located on the company’s Q&A portion of their portal with regards to health issues. It says that it will keep the identity of their users anonymous and private. Furthermore, the online health consultation platform integrated their Health Quiz feature in the Messenger bot. They did this in order to drive engagement as well as awareness about health-related concerns.
Lybrate Founder and CEO Saurabh Auroro spoke to Gadgets360 as he said that the startup has been working on the feature since the social media giant launched the messenger bot platform during the F8 developer conference. They have then complimented Facebook’s documentation of its API to allow for the creation of the service to become as seamless as possible.
The Lybrate CEO said the following: “The main objective was to find out what kind of experiences would work on Facebook Messenger. We wanted to give something that could help a lot of users – booking an appointment is not a very frequent use case. We wanted to address use cases that are much more common, as messenger as a service is always on in your phone,” Arora said, explaining why appointment booking wasn’t integrated into the bot’s functionality. At the core, we’re a communication platform that connects patients and doctors, not an appointment booking engine. Even though we have that functionality. That’s the biggest difference between us and other platforms. This is a far more frequent use case than finding a doctor for booking an appointment. Whenever we do things on other platforms – we do the core first, not the periphery.”